Communicating across cultures in primary healthcare

This is an interactive workshop designed for clinicians and administration staff working in primary healthcare. The aim is to provide the tools to understand and bridge cultural difference in order to have effective interactions with people from different cultural backgrounds and ensure the delivery of high quality health care.

Audience: All primary healthcare providers and administration staff

Learning Outcomes:

• Understand the dynamics of culture and cultural difference within the consultation.
• Describe how health care can be effectively delivered to patients when there is cultural and/or linguistic difference.
• Evaluate methods for ensuring patient safety within the GP consultation process when the patient is of refugee or CALD background.
• Develop communication strategies for the practice that enable effective engagement with refugee-background and CALD patients.
• Develop a protocol for effective use of qualified interpreters.

Speakers:

Dr Margaret Kay, GP and Multicultural Health Clinical Lead, Brisbane South PHN

Angel Bogicevic, Multicultural Resource Development & Training Officer, Metro South Health

Time:

5:45pm registration and dinner,

6:15 start

9pm finish

Cost: Free, dinner provided

This is an accredited activity under the RACGP QI&CPD Program, activity number 133418.

For more information about this event please phone our Events Coordinator, Raquel McCready on 07 3864 7522 or email rmccready@bsphn.org.au

In registering for this Brisbane South PHN (BSPHN) education event, you agree to BSPHN collecting, creating or publishing images and media of you which may be used in BSPHN marketing and publications. If you do not agree to your image being utilised for this purpose, please advise BSPHN in writing via email at least 1 day prior to the event date.